Kura Skin is a service that curates and delivers highly personalized skin care routines to its members. Routines are curated using some of the most loved products from around the world, and are tailored to you skin’s characteristics, climate and concerns.
Kura Skin offers four plans, all of which deliver end-to-end, personalized skincare routines:
Basic Care
Our Basic Care routines offer a simple way to get started with a skin care. These routines typically include the fewest number of products, which makes it easy to get out the door quickly and allows for a no-fuss approach to caring for your skin.
Each Basic Care box is priced at $99.
Core Care
Our Core Care routines focus on all the essential elements of great skin care: cleansing, balancing, moisturizing and protecting the skin. This plan provides access to some specialized treatments that align with your profile, but less frequently than our Comprehensive and Complete Care plans.
Each Core Care box is priced at $149.
Comprehensive Care
The Comprehensive Care routines deliver all the same essential categories of great skin care that our Core plan delivers but, with more budget available for each box, it offers more frequent access to a range of treatments that target your concerns and greater access to premium products.
Each Comprehensive Care box is priced at $199.
Complete Care
The Complete Care routines offer the most extensive care available. Similar to the Core and Comprehensive Care plans, it ensures that you’ll always have access to skin care essentials while offering access to the greatest range of targeted treatments and premium products.
Each Complete Care box is priced at $249.
Every Kura Skin plan includes:
Enjoy Kura Skin on your schedule with one-time or seasonal shipments. No subscription is needed!
If you choose to receive ongoing shipments, you can expect a box from Kura Skin every three months. That’s how long most of the products in your routine will last. But everyone uses products a little differently, so if you’d like to push up or push out a shipment, please just let us know at least 7 days before your upcoming billing date to ensure the change takes effect for your next box.
Our skin responds best to compatible products that are used consistently, so we certainly won't transition all your products all the time. Our mission is to help you find a great routine and transition components of it when it's most helpful. We may do this for a few reasons:
Your preferences
Our mission is to match you with a routine that you love. The first box we send you holds the collection of products that we think you’ll love most based on our data and the information you’ve shared in your profile. But everyone’s skin is different, and our preferences are different too, which is why we ask you to complete a feedback form after each box. Your feedback helps us better adapt to your needs and optimize your routine.
Your climate
The environmental factors that impact your skin can change with the seasons. We like to help your skin step up to seasonal change by rotating in products with seasonally-specific functions or textures (e.g. providing lightweight and oil-minimizing products in steamy summers; and hydrating and soothing products in harsh winters). If you live in a location with a relatively stable climate you may find less variation in your routine.
Your concerns
You may have a range of concerns that you’d like to target through your routines, like breakouts, discoloration, and aging. Depending on the number of concerns you’ve selected and the plan you’ve chosen, we may integrate targeted treatments over time rather than all at once.
Members can switch plans at any time. To switch your subscription please contact us using this form or email us at support@kuraskin.com.
Please note that you must contact us at least 7 days before your upcoming billing date to ensure the change takes effect for your next box.
Your subscription can be cancelled at any time and there is no fee to cancel. But you must cancel your membership before the upcoming billing date to avoid being charged for next season’s box.Once your order has been filled, we will be unable to cancel or otherwise adjust it.
You can cancel your subscription by doing one of the following:
We stand by our Skin Satisfaction Guarantee
Every box that’s sent is thoughtfully curated to align with your budget and support the needs you’ve identified in your skin profile. If you are unhappy with any product in your routine, please contact us within 30 days of receiving your order. Share as many details about your experience as possible to help us better understand the situation, and we’ll do our best to make it right.
If for some we’re not able to address your concerns with a product exchange we can process a refund within 30 days of receipt of your order.
There are no membership fees associated with any of our Kura Skin Care plans.
Every box is different because it’s been curated just for you, but there are some things you can always expect:
The best collection of top-rated, full-sized skincare products for your skin’s characteristics, your concerns, climate, and budget.
Step-by-step instructions for using your products. These instructions explain how to apply products, when to use them, and in what order.
Stickers that help you keep track of when to use your products
A guide for getting started with your new routine, included with your first box.
We believe that the healthy and condition of your skin depends on first getting the basics right. That’s why each plan includes the foundational elements of skin care: cleanser, toner, moisturizer and SPF.
With essentials covered, we’ll include treatments or tools that we think with help your skin looks and feel its best. Treatments take many forms and may include, but are not limited to, the following:
Serums
Exfoliators
Clay masks
Sheet masks
Eye creams
Oils
Spot treatments
We don’t want to pack your cabinets with excess products, and we want to make sure that you always have what you need on hand.
If you’d like to skip replenishment of a particular product because you have have enough left for the upcoming season, just let us know in your feedback form and we’ll send something to compliment your routine.
Or, if you’d like to push up or push out a shipment, you can do that too. Please just let us know at least 7 days before your upcoming billing date to ensure the change takes effect for your next box.
We believe in the power of user reviews, which is why we focus on bringing you the highest-rated products regardless of who made them or where they are from. That means you can expect to receive products from a range fantastic brands from around the world.
After you've received your first shipment we'll request feedback on your curation. You can use this form to let us know which products you'd like to receive again.
If you're looking for something specific we recommend letting us know the type of product you’re looking for rather than exact product so that we can match you with one that best aligns with your Skin Profile.
You will be billed for your first box on the day you sign up. After that, you will be billed for subsequent boxes after three months, on the 16th of the month.
We send products every 3 months because that's typically how long most products in your routine will last. But everyone is different, so if you’d like to push up or push out a shipment, please just let us know at least 7 days before your upcoming billing date to ensure the change takes effect for your next box.
You can update your account information by
Logging into My Account
Clicking on the “Account Settings” button
Selecting “Billing Information” from the menu at the left
Please note that you must edit these preferences before the upcoming billing date to ensure the change takes effect for your next box.
We do!
We also accept all other major US credit and debit card issuers.
We ship to the following all 50 States and military bases/APO/DPO/FPO addresses.
International shipping in not available at this time. If you are in another country, please email us with your name and location and we'll add you to our list of international requests.
For standard Kura Skin routines:
Shipping is free for subscription orders sent every 3 months
One-time orders have a flat shipping fee of $10
For gift orders:
There is a $10 shipping fee per box if you send One Box for any routine.
Shipping is free if you send Two, Three or Four Boxes for any routine.
Due to the customization involved in each order, it typically takes 5-7 days for orders to be curated and filled. Average delivery estimates from time of order are 7-10 business days. Keep an eye on your tracking number for the most up-to-date status on when your box will be delivered.
If your order is being shipped to an APO/FPO location, depending on where you are located, it may take up to 42 days for your order to arrive once it's shipped. Tracking information for these orders may not update until your box reaches its destination.
You can edit you shipping information by:
Logging into My Account
Clicking on the “Account Settings” button
Selecting “Subscriptions” from the menu at the left
Please note that you must edit these preferences before the upcoming billing date to ensure the change takes effect for your next box. If you've already placed your order, please contact us at support@kuraskin.com as soon as possible.
Yes! You can gift any one of our routines as a pre-paid subscription on our gift page.
Here’s how gifting works:
Select the gift routine you'd like to send, and choose whether you'd like to surprise the recipient with a digital or physical card
Your giftee completes a skin profile, ensuring that their routine is tailored to their skin and needs
We'll send a tailored routine with highly rated products from around the world
Please allow up to 24 hours for processing. Printed Cards will be delivered 2-5 business days after the send date.
Congratulations on receiving a Kura Skin gift! To redeem your personalized routine please follow these steps:
If you are new to Kura Skin
Click on “Get Started” and complete your skin profile
Create an account to save your profile
On the following page, select “If you received Kura Skin as a gift, click here,” or visit kuraskin.com/pages/redeem
Enter your code & preferred shipping address, then hit submit
If you have already saved a skin profile
Make sure you’re signed in so that it says “MY ACCOUNT” in the top right. This ensures we can link your gift to your account.
Enter your code & preferred shipping address, then hit submit
Once you’ve submitted the form on the Redeem page we’ll start curating your routine. Due to the customization involved in each order, it typically takes 5-7 days for orders to be curated and filled. Average delivery estimates from time of submission are 7-10 business days. Keep an eye on your tracking number for the most up-to-date status on when your box will be delivered.
Want to be a part of the Kura Skin team? We'd love to hear from you. Send a note to careers@kuraskin.com">careers@kuraskin.com with your resume and relevant information and we’ll get in touch if you’re a fit for anything we have open.
